St John Ambulance Selects WebBased SMS Solution From Text 2009: London February

St John Ambulance Selects WebBased SMS Solution From Text

LONDON, February 23 /PRNewswire/ — UK first-aid charity, St John Ambulance, has selected the autonomous web-based SMS solution from Text Messaging Centre (TMC) http://www.tmcsms.com/
to communicate efficiently with its substantial volunteer base throughout the Sussex region via two-way SMS messaging. The web-based SMS solution has been implemented throughout the Patient Transport section of St John Ambulance Sussex, to enable operators to contact volunteers and staff quickly when new jobs come in or when staff cover is urgently required. The quick send and respond times of TMC’s web-based SMS solution have speeded up reaction time from registered volunteers resulting in huge time and cost savings for the not-for-profit organisation. Since implementing the Text Messaging Centre (TMC) web-based SMS solution http://tinyurl.com/bbkkp5 , St John Ambulance has seen a dramatic reduction in the amount of time spent contacting volunteers to find out their availability for particular tasks, thanks to two-way SMS messaging. Matthew Codling, Operational Services Manager for St John Ambulance Sussex explains, “Communication via with our staff and volunteers is fundamental to the successful running of the organisation. Using two-way SMS messaging has allowed us to free up the amount of time spent calling a list of volunteers – which was a full time job in itself.” Codling continues, “We can now send one simple text out to our team of volunteers simultaneously, ensuring everyone receives the same information at the same time. It has also meant we can target volunteers much more rapidly, as people tend to respond more quickly to text than a missed phone call.” Following a successful trial period, the charity now uses text as a regular method of communication, sending on average around 127 messages a day to three groups of volunteers. The technology is also being used to assist other sections of St John Ambulance within areas such as task deployment and event management. Codling says, “We are increasingly finding new ways in which two-way SMS messaging can vastly improve our communication processes. We have recently used a virtual number from Text Messaging Centre (TMC) http://tinyurl.com/cyor2q to send non-urgent information, such as casualty numbers at large events, to one central location where it can be easily retrieved and analysed at a convenient time.” Codling adds, “We have also begun to inform ambulance drivers of their next journey via text, as it is often difficult to answer a mobile phone when your primary concern is taking care of a patient.” About Text Messaging Centre TMC provides its customers with a completely scalable, web-based SMS platform, making it simple, easy and cost effective for organisations to communicate quickly and economically with both clients and staff. The organisation’s “no contract, no minimum term, no monthly charge” approach has attracted such customers as Tube Lines, Home House, Brent London Borough Council and Bupa. For further information, please contact: Andy Allen Text Messaging Centre Tel: +44-(0)207-224-4331 Web: http://www.tmcsms.com/mmm1 Sally Morgan/Kirsty Cornell The itpr Partnership Tel: +44-(0)-1932-578800 Web: http://www.itpr.co.uk
For further information, please contact: Andy Allen, Text Messaging Centre, Tel: +44-(0)207-224-4331. Sally Morgan/Kirsty Cornell, The itpr Partnership, Tel: +44-(0)-1932-578800

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